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Refund Policy

  • Effective Date: August 31, 2026
  • Company Name: My Invented
  • Website: myinvented.com
  • Contact Email: info@myinvented.com
  • Contact Phone: +91 97854 50505

At My Invented, we take pride in delivering top-quality IT, design, and digital solutions to our clients. We recognize that exceptional circumstances can arise, and there may be times when a refund is requested. This policy establishes clear guidelines, eligibility requirements, and procedures governing refunds for our services.

1. Refund Eligibility Criteria

Refund eligibility is assessed on a case-by-case basis depending on the nature of the project and the specific service agreement or Statement of Work (SOW) signed prior to project commencement.

  • Service Specifics: Because our offerings—such as website design, graphic design, and custom IT solutions—involve extensive labor and intellectual property, refund eligibility varies by service tier.

  • Timeframe: Refund requests must be submitted within the explicit timeframe stated in your service agreement (typically within 7 to 14 days of project initiation or milestone delivery). Requests made after the designated review period will not be considered.

2. Non-Refundable Situations

To protect our creative and technical resources, refunds will not be issued under the following circumstances:

  • Completed Deliverables: Once a service, design draft, development milestone, or final product has been delivered, reviewed, and accepted in accordance with the project scope, it is non-refundable.

  • Change of Mind: We do not offer refunds or credits for a change of heart, shift in business strategy, or cancellation after project execution has commenced.

  • Unused or Partial Portions: If a service package or retainer is partially utilized by the client, no partial refunds or credits will be issued for the unused portion unless explicitly agreed upon in writing.

  • Client Delays: Delays caused by the client (e.g., failure to provide necessary content, feedback, credentials, or approvals in a timely manner) do not qualify the client for a refund.

  • Third-Party Costs: Expenses incurred on behalf of the client for third-party tools, domain registrations, hosting, premium plugins, or software licenses are strictly non-refundable.

3. Submitting a Refund Request

To initiate a formal refund review, you must meet the following criteria:

  • Valid Justification: Requests must include a clear, detailed explanation of why the service failed to meet the agreed-upon project parameters outlined in your service agreement.

  • Formal Submission: All requests must be submitted in writing to our support team at info@myinvented.com or via phone at +91 97854 50505.

4. Evaluation and Processing Procedure

  • Review Period: My Invented will thoroughly evaluate all valid refund requests within 30 business days of receipt.

  • Decision Notice: We will communicate our evaluation decision via email or phone using the contact details provided in your client profile.

  • Issuance of Funds: If a refund is approved by management, the funds will be processed and credited back through the original method of payment within 30 business days, unless an alternative reimbursement method (such as store credit or bank transfer) has been mutually agreed upon in writing.

5. Force Majeure

My Invented is not liable for any failure to perform or delay in project delivery under circumstances beyond our reasonable control. This includes, but is not limited to, acts of God, natural disasters, war, terrorism, widespread internet outages, utility failures, or government restrictions. In such force majeure events, standard refund policies are temporarily suspended.

6. Modifications to this Policy

We reserve the right to modify, amend, or update this Refund Policy at any time to reflect operational adjustments or legal compliance requirements. Any revisions will take effect immediately upon being posted to our website.

7. Contact Us

If you have any questions, concerns, or inquiries regarding this Refund Policy or your specific service agreement, please reach out to us:

  • Email: info@myinvented.com
  • Phone: +91 97854 50505
  • Website: myinvented.com